30-Day Money Back Guarantee

Of course we hope that you will be happy with your purchase of a Tobii AAC device. If you shouldn't be you have the possibility of returning the device within 30 days. Please following the instructions below.

Return within 30 days

Customers wishing to return merchandise for a credit, exchange, and/or refund must do so within 30 days from the date of shipment by Tobii ATI.

A letter stating the reason for the return and action to be taken is required to process your return.

Contact our Tech Support before returning the device

Prior to returning any product to Tobii ATI, please call Tobii Technical Support to receive a Return Authorization (RA) number, which must be prominently displayed on the outside of the package.

You are responsible for the shipping and handling

If a product is to be returned, you are responsible for the cost of shipping the device either to Tobii ATI or to the U.S. address provided to you by Tobii ATI. Returns must be shipped prepaid. No freight collect packages will be accepted.

The device must be in new condition and complete

Merchandise returned must be in the original, new condition and accompanied by all original packaging, documentation, and accessories. Returns after 30 days, or without complete packaging, will be accepted only for exchange of defective product under the terms of our Tobii ATI Device Warranty. Tobii ATI reserves the right to refuse merchandise or to impose a 15% restocking fee for any returns not meeting the above requirements.