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User focused tech support - English-German speaking

Tobii Dynavox, part of the Tobii group, is the world leader in eye tracking and speech generating devices - products that help individuals with speech and motor impairments live a richer and more independent life. Headquartered in Stockholm Tobii covers a global market with offices in USA, Germany, Norway, Japan, South Korea, Taiwan and China.

Are you passionate about giving excellent customer service and a techie at heart? Our Customer Service and Support team based in our headquarters in Danderyd, Stockholm is looking for a new colleague.

Working at Tobii is like being in the heart of innovation. Our technology brings a voice to people with speech impairments, it helps us understand human behavior and it is revolutionizing the way we interact with technology.

Curious to know more? Meet one of our users or watch this video about Tobii.

The role and responsibilities

You will be the voice of Tobii Dynavox to our customers, professionals and resellers and our customers advocate within the organization.

As a member of the support team and within your daily duties you will:

  • Assist clients, resellers, sales representatives and account managers with support issues via phone, e-mail, instant messaging and remotely control users’ devices
  • Troubleshoot issues across our hardware and software platforms
  • Help with customizations of our customers’ communication software
  • Develop knowledge in current and coming products
  • Report feature requests and escalate issues
  • Discuss needs and requirements with customers and professionals and suggest relevant Tobii Dynavox products and solutions
  • Together with our marketing team monitor our social media channels

We are looking for

Personality and social skills are very important in this team. We are the first person people talk to when they may be happy, sad or frustrated: we are here to, support them through the issue they are experiencing and recommend additional products to complete their Tobii Dynavox experience and personal development.

To be successful in this role, you have:

  • Very good level of spoken and written English and German.
  • Proven experience in working with customer service, technical and product support
  • Professional and social communication skills. You feel comfortable to interact with the tech savvy while you can make computer novices feel supported and understood as well
  • High level of computer knowledge. You are not necessarily an IT expert, but interested in technology, feel at home in Windows operative systems and easily find your way in new software.
  • Fast learner, self-supportive and self-motivated
  • We value a suitable qualification but we highly recognize social skills and work / life experience.

Additional plus points are if you have the ability to communicate in additional languages, and also if you are experienced in Android, iOs or MAC.

Do you have social media skills or experience from community management? Then you might enjoy this position even more!

Please address your questions to Thorsten Dietz and submit your resume through our website as soon as possible!

Tobii Life

Working at Tobii is like being in the heart of innovation. Here you get to work on cool creative projects, together with passionate colleagues from all around the world. Our technology brings a voice to people with speech impairments, it helps us understand human behavior and it is revolutionizing the way we interact with technology. Life is short so we choose to spend it building high tech products that matters!

If you want to build a company rather than just work for one. If you take pride in honest hard work and want to perform freely in an open environment where you can be yourself, you will feel right at home.

It’s all about passion, innovation and making things real.

Watch this video if you want to learn more about us.

Working at Tobii

At Tobii we love what we do - we work hard, play hard, and make every day exciting.

Learn more about what we do by viewing this short video Tobii in 3 minutes.