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Customer Service Representative

Tobii Tech focuses on integrating Tobii’s core eye tracking technologies and user experiences into VR/AR headsets, laptops, games, smartphones, cars, and many more platforms and products. We’ve built a vibrant ecosystem for PC gaming and we are now rapidly expanding into the VR and AR space. If you want to be one of the pioneers that take eye-based interactions to new, exciting mass markets, we may have just the job for you!

Tobii Tech focuses on integrating Tobii’s core eye tracking technology into laptops, PC games, cars, industrial vehicles, medical image processing and many more products. If you want to be part of pioneers that take gaze control to new, exciting mass markets, we may have just the job for you!

When the computer was first invented most people could not even imagine a future where a Computer would know where the user is looking at.
Today, Tobii is leading the eye tracking revolution, the future is here. Do you want to be a part of the revolution? Tobii Tech is powering the next wave of pc-games and applications and bringing the coolest new technology to the PC, VR and mobile phone market.

Do you have excellent problem solving skills and love high technology products? Are you a true gamer at heart with the power of inspiring new users? Then, you should continue reading..

We are now looking for a Customer Service Representative, to our Office in Taipei, Taiwan.

As our new Customer Service Representative you will be working closely with Tobii’s End-Users, customers, partners and internal teams in a consultative and supportive technical role. You will be a key member, of a global, dynamic and positive team of engineers committed to solving complex customer issues as well as provide pro-active solutions.

The role and responsibilities

In this role, your primary tasks include managing customer support as well as actively work on pro-active support solutions such as video or text content. By actively reporting issues as well as gathering customer feedback, you will have the opportunity to influence future high technology products both within hardware and software.

As Tobii is bringing the coolest technology to mass market, your role as a Customer Service Representative also requires you to educate our customers and users. And you will be reporting directly to the Global Technical Support Manager based in Stockholm, Sweden.

Your days will be filled with:

  • help end-users to solve SW&HW issues.
  • Testing and reporting of problems and potential risks to Tobii HQ.
  • Keep yourself up to date on our products and partners’ products (both HW & SW)
  • Testing, evaluating and documenting software, games and hardware.
  • Customer, End-User, support through calls and e-mails.

All our jobs at Tobii are about innovation, passion and not the least - making things real.

We are looking for someone who

  • Loves high technology products
  • Is a true gamer that enjoys playing games on a regular basis
  • Has more than 3 years of experience, working with computer hardware & software support.
  • Can communicate with international end-users in English and Chinese via phone and emails.
  • Is experienced in Windows OS (Android, Linux & Mac is a plus).

To be successful in this role you need to be comfortable speaker, out-going and love problem solving on both a theoretical and on a hands-on level.

Please address your questions to Konstantin Erkenswick, and submit your resume through our website as soon as possible, don't wait! At Tobii, we move quickly!

Tobii Life

Working at Tobii is like being in the heart of innovation. Here you get to work on cool creative projects, together with passionate colleagues from all around the world. Our technology brings a voice to people with speech impairments, it helps us understand human behavior and it is revolutionizing the way we interact with technology. Life is short so we choose to spend it building high tech products that matters!

If you want to build a company rather than just work for one. If you take pride in honest hard work and want to perform freely in an open environment where you can be yourself, you will feel right at home.

It’s all about passion, innovation and making things real.

Watch this video if you want to learn more about us.

Working at Tobii

At Tobii we love what we do - we work hard, play hard, and make every day exciting.

Learn more about what we do by viewing this short video Tobii in 3 minutes.