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Document Management Support Specialist

Tobii Dynavox, part of the Tobii group, is the world leader in eye tracking and speech generating devices - products that help individuals with speech and motor impairments live a richer and more independent life. Headquartered in Stockholm Tobii covers a global market with offices in USA, Germany, Norway, Japan and China. If you want to work with meaningful products and solve interesting problems, we might be the right company for you!

Take a look at this video that shows how we impact lives and give people with disabilities the power and ability to express who they are: https://www.youtube.com/watch?v=2zh2UMK8xf0

Our Pittsburgh office is located in the Southside. We offer our full time employees a generous benefits package including health/dental/vision, 401K with company match, paid vacations, 10 paid holidays, tuition reimbursement, free parking, relaxed work environment, free on-site gym, free bike rentals, and various company events.

JOB SUMMARY:

The Document Management Support Specialist is responsible for continuous monitoring of our Email Mailbox containing inbound faxes, emails, and customer inquiries that require immediate attention for distribution. This individual will review and interpret faxes and emails for processing. Faxes/emails that are received will require separation and properly routed to assigned dashboards and saved to the company’s document management system. Inquiry emails that are received will be answered by the Document Management Support Specialist. The position requires someone who can work in a fast-paced environment and maintain strong attention to detail and possess strong organizational skills.

THE ROLE AND RESPONSIBILITIES:

  • Continuous monitoring of the Email Mailbox for incoming faxes
  • Review and interpret all emails for proper processing and distribution
  • Separate merged faxes and route to the correct dashboards
  • Ensure all faxes are saved to the company document storage system
  • Answer inquiry emails sent by internal and external customers
  • Follow company policies and procedures to determine appropriate action
  • Must be able to work in a fast-paced environment
  • Possess strong organizational skills and plays close attention to detail
  • Perform various other tasks as assigned

A. MINIMUM QUALIFICATIONS:

EDUCATION / EXPERIENCE REQUIREMENTS:

  • High school diploma
  • Associate degree preferred

CERTIFICATIONS/LICENSURE REQUIREMENTS:

  • None

COMMUNICATION SKILLS:

  • Interpersonal communication skills
  • Oral and written communication skills

COMPUTER OR TECHNICAL SKILLS:

  • MS Office Word and Outlook
  • Adobe Acrobat helpful
  • Salesforce helpful

OTHER SKILLS REQUIREMENTS:

  • Knowledge of Medicare, Medicaid, and third party insurance regulations

B. PHYSICAL REQUIREMENTS:

  • See, talk, and hear
  • Able to sit, stand, walk, and reach
  • Ability to lift and/or move up to 10 pounds

C. WORK ENVIRONMENT REQUIREMENTS:

  • Ability to work at a desk for prolonged periods of time
  • Able to work with interruptions in a fast-paced environment

To be successful in this role and at Tobii Dynavox you need to be customer focused and interpersonal while collaborating and working with a team. You must be able to multitask in a fast paced environment.

All our jobs at Tobii Dynavox are about innovation, passion and not the least - making things real.

Working at Tobii Dynavox:

Working at Tobii is like being in the heart of innovation. Here you get to work on cool creative projects, together with passionate colleagues from all around the world.


Our technology brings a voice to people with speech impairments, it helps us understand human behavior and it is revolutionizing the way we interact with technology.


Life is short so we choose to spend it building high tech products that matters!


If you want to build a company rather than just work for one. If you take pride in honest, hard work and want to perform freely in an open environment where you can be yourself, you will feel right at home.


Tobii
- It’s all about passion, innovation and making things real –

Learn more about what we do by visiting our Youtube channel

EOE/AA Women/Minorities/Veterans/Disabled

Working at Tobii

At Tobii we love what we do - we work hard, play hard, and make every day exciting.

Learn more about what we do by viewing this short video Tobii in 3 minutes.