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Order management coordinator – Tobii Dynavox

Tobii Dynavox, part of the Tobii group, is the world leader in eye tracking and speech generating devices - products that help individuals with speech and motor impairments live a richer and more independent life. Headquartered in Stockholm Tobii covers a global market with offices in USA, Germany, Norway, Japan, South Korea, Taiwan and China.

Do you want to work with life-changing products and be part of delivering an awesome customer experience? We are looking for an order management coordinator to complete our circle of order management life!

In this role you will be part of our customer support team, with colleagues in various parts of the world. Together with us at Tobii Dynavox, you will be part of giving people a voice – delivering world-class communication devices. If you want to know more about what we do, meet our users Ava and Steve.

The role and responsibilities

In this role, you will be responsible for the full order cycle – from receiving orders from the sales department, resellers and through our webshop all the way to making sure the order has successfully arrived to our users.

Your days will be filled with

  • Placing, updating and monitoring orders in ERP system (Visma)
  • Handling webshop orders.
  • Replying to customer requests within Europe regarding placed orders, deliveries, lead times or missing items.
  • Monitoring incoming information in the CRM and ERP systems.
  • Updating customer accounts in the CRM .
  • Work in close collaboration with sales and logistics to make sure that the process goes smoothly and order information is up to date.
  • Create new product packages in ERP system.
  • Controlling return orders, returned to our warehouse.

We are looking for someone who

  • 1-3 years’ experience working in ERP systems, preferably with order management. If you have experience with Visma that is a great plus!
  • Great verbal and written communication skills (via email and phone) in Swedish and English. Skills in German, French and/or any other language is highly meriting! 

We find it to be a strong merit if you have experience working in an international organization.

To be successful in this role, we think you are organized person with a solution oriented approach - ensuring great service towards our customers and users. We think you like to be in a coordinating role, where you will handle many different flows of information and having daily contact with other departments. You have an eye for detail yet interested in seeing the bigger picture and curious to understand the background to why we do things how we do it. We think you are process driven and having an “continuous improvement” attitude - not afraid to question current processes or ways of working.

Please address your questions to Shawn Raymond, and submit your resume through our website as soon as possible, don't wait! At Tobii, we move quickly!

Tobii Life

Working at Tobii is like being in the heart of innovation. Here you get to work on cool creative projects, together with passionate colleagues from all around the world. Our technology brings a voice to people with speech impairments, it helps us understand human behavior and it is revolutionizing the way we interact with technology. Life is short so we choose to spend it building high tech products that matters!

If you want to build a company rather than just work for one. If you take pride in honest hard work and want to perform freely in an open environment where you can be yourself, you will feel right at home.

It’s all about passion, innovation and making things real.

Watch this video if you want to learn more about us.

Working at Tobii

At Tobii we love what we do - we work hard, play hard, and make every day exciting.

Learn more about what we do by viewing this short video Tobii in 3 minutes.