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Presales Support Engineer

Tobii is the world leader in eye tracking – a technology that allows a computer to tell exactly where a person is looking. Tobii has pioneered research in many fields and enabled communication for tens of thousands of people with special needs. We also focus on integrating our eye tracking technology into mass market products such as VR, laptops and games. Headquartered in Stockholm Tobii covers the global market with offices in USA, China, Japan, Germany, Norway, UK and South Korea. If you want to work with meaningful products and solve interesting problems, then we might be the right company for you!

Tobii Pro supplies eye tracking-based solutions for testing and analysis purposes. Tobii’s solutions are used to develop and enhance product design and interface by giants like Google, Microsoft, Unilever and Sony. Eye tracking is also used by researchers in a variety of academic disciplines. If you want to work with innovative, market-leading products, we may have just the job for you!

The Product Support Engineer – will be responsible for technical product marketing, product commercialization and 2nd tier support in West China Attractive challenges/offerings/development in this position.

Tobii Pro China is a dynamic team and full of opportunities for individual grow up.

The role and responsibilities

In this role, you will be responsible for technical sales support activities for West China sales and marketing activities.

Your days will be filled with

  • Be in charge of the before-sales support, schemes preparation and products presentations, customer presentations and other documentation together with the sales and marketing team
  • To participate in training the users and to provide such after-sales technical supports as offering on-the-spot instructions; producing and conducting
  • To assist the sales manager in the products marketing; including conduct the marketing and trainings concerning the technical applications. Organize customer (end-users) events with local marketing team
  • Customer liaison is a key responsibility on this position. The position requires frequent traveling to customer sites according to the agreed implementation plan
  • Responsible of Identifying and proposing industry solutions in West China, communicating customer needs and competition to HQ

All our jobs at Tobii are about innovation, passion and not the least - making things real.

We are looking for someone who

  • University degree preferably in psychology
  • Experience product supporting of a complex technical solution with a value-based approach; a minimum of 4-5 years of technical product support, system integration, pre-sales support, new product lunching or similar experience
  • Be able to build strong trust relationship with customers' management and technical staff to support and facilitate proposals or negotiations regarding company’s products
  • Be able to identify various vertical market channels and assist the sales manager in qualifying these channels from a product perspective.
  • Good technical writing ability and good presentation skills.
  • Positive and enthusiastic team player with good communication skills both Chinese and English
  • Willing to have business travelling.

We find it to be a strong merit if you have strong customer orientated and commercial attitude.

To be successful in this role and at Tobii you need to be a good team player and good English scales. This role will be based in Chengdu/Beijing/Shanghai.

Please address your questions to Bill Wang, and submit your resume through our website as soon as possible, don't wait! At Tobii, we move quickly!

Tobii Life

Working at Tobii is like being in the heart of innovation. Here you get to work on cool creative projects, together with passionate colleagues from all around the world. Our technology brings a voice to people with speech impairments, it helps us understand human behavior and it is revolutionizing the way we interact with technology. Life is short so we choose to spend it building high tech products that matters!

If you want to build a company rather than just work for one. If you take pride in honest hard work and want to perform freely in an open environment where you can be yourself, you will feel right at home.

It’s all about passion, innovation and making things real.

Watch this video if you want to learn more about us.

Working at Tobii

At Tobii we love what we do - we work hard, play hard, and make every day exciting.

Learn more about what we do by viewing this short video Tobii in 3 minutes.