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Technical Support Specialist - Tobii Pro North America

Tobii Pro supplies eye tracking-based solutions for testing and analysis purposes. Tobii’s solutions are used to develop and enhance product design and interface by giants like Google, Microsoft, Unilever and Sony. Eye tracking is also used by researchers in a variety of academic disciplines. If you want to work with innovative, market-leading products, we may have just the job for you!

Tobii Pro North America is looking for a Technical Support Specialist to join our team!

The ideal candidate is someone who enjoys helping customers become effective and successful, and someone who has an interest in cutting edge technology. We are looking for a person who has the initiative and experience to be a part of our stellar customer success team.  You will be working from our office in Northern Virginia.

At Tobii Pro we build strong, long-lasting relationships with our customers.  We actively work to obtain and develop broad knowledge of customers’ needs.  We want our customers to get the most out of Tobii Pro’s eye tracking technology, so that we can amaze them every day!

In the role of Technical Support Specialist, you will work together with other specialists on your team as one of the go-to people for customers and colleagues. As a member of the Customer Success and Development group, you will be an essential part of the customer experience when solving problems, as you within a customer-centered support team.

Your days will be filled with:

  • Providing customer support via web, email, remote screen sharing, and phone
  • Explaining functionality and features of Tobii Pro’s eye tracking systems including hardware and software
  • Troubleshooting technical issues with eye trackers, firmware, and software application analysis
  • Using feedback to improve processes and create a better user experience
  • Providing and building a knowledge base for all new and existing products

Working with Tobii is demanding, fun and, above all, an opportunity to grow and develop through your work. Below are the minimum requirements for the position:

  • 2-5 years of experience working in technical and product support (both hardware and software)
  • Professional communication skills: you must feel comfortable interacting with tech saavy customers as well as with novices; you will understand the needs of both audiences and will make sure both types of customers feel supported and understood
  • Proven experience working with live phone or remote screen sharing platform
  • You must thrive on tackling complex challenges and must have an interest and aptitude in technology

Working at Tobii Pro is like being in the heart of innovation. Here you get to work on cool projects, together with passionate colleagues from all around the world. Our technology helps us understand human behavior, and it is revolutionizing the way we interact with technology. Life is short so we chose to spend it building high tech products that matter!

Is Tobii Pro the one for you? Are you the one for Tobii Pro? If so, please apply as soon as possible.  We will fill the position as soon as we find the right candidate!

Working at Tobii

At Tobii we love what we do - we work hard, play hard, and make every day exciting.

Learn more about what we do by viewing this short video Tobii in 3 minutes.