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Training and Implementation Team Manager

Tobii Dynavox and BoardMaker, part of the Tobii group, is the world leader in eye tracking and speech generating devices - products that help individuals with speech and motor impairments live a richer and more independent life. BoardMaker is a trusted tool for parents, teachers, and therapists to create symbol adapted accessible curriculum materials for students regardless of their abilities.

Tobii Dynavox, part of the Tobii group, is the world leader in eye tracking and speech generating devices - products that help individuals with speech and motor impairments live a richer and more independent life. Headquartered in Stockholm Tobii covers a global market with offices in USA, Germany, Norway, Japan and China. If you want to work with meaningful products and solve interesting problems, we might be the right company for you!

Take a look at this video that shows how we impact lives and give people with disabilities the power and ability to express who they are: https://www.youtube.com/watch?v=2zh2UMK8xf0

Our Pittsburgh office is located in the Southside. We offer our full-time employees a generous benefits package including health/dental/vision, 401K with company match, paid vacations, 10 paid holidays, tuition reimbursement, free parking, relaxed work environment, free on-site gym, free bike rentals, and various company events.

JOB SUMMARY:

The Training and Implementation Team Manager delivers world-class training experiences that empower those supporting individuals with complex communication needs to live their best lives- communicating, engaged and actively participating in life. Also, devises our organizational training strategy, oversees and participates in its implementation and access its outcomes and builds brand awareness, brand loyalty and revenue for all Tobii Dynavox and BoardMaker product lines.

KEY RESPONSIBILITIES/COMPETENCIES:

  • Manage Training and Implementation Team projects and productivity
    • Deliver current programs at full capacity to impact sales
    • Assess current state of T&D department- Both market and internal needs analysis
    • Align with Tobii Dynavox strategic business objectives
    • Utilize KPIs to measure effectiveness/business impact
    • Determine continuance of existing programs and new programs to be developed
    • Streamline T&D operations
    • supporting those that support the customer
    • Determine next generation programs and delivery
    • Conduct ongoing performance appraisals for Training and Implementation Specialists
    • Responsible for the budget and costs of planned programs, travel expenses, personnel and keeping within budget
    • Maintain a keen understanding of training trends, developments and best practices
    • Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
    • Conduct effective induction and orientation sessions
    • Track record in designing and executing successful training programs
    • Excellent team-building, organization and leadership skills
    • Exemplifies the desired culture and philosophies of the organization

  • On-going communication and reporting to senior management regarding:
    • ASHA CEU program
    • Training programs (e.g., Implementation Workshops, Discovery Lab, etc.)
    • Webinars
    • Budget
    • Team productivity (e.g., KPIs)
    • Lead management
    • Data driven communication
    • Strong report writing and record keeping ability

  • Develop and manage new product launches from a training perspective
    • Coordinate with Product Management and sales to ensure that all training needs are captured
    • Collaborate with the Clinical Content team to collect necessary information regarding strategy, concepts, etc.
    • Collaborate with Marketing/Sales to ensure the product "story" is consistent and across all training materials
    • Support and consultation, as needed

  • Sales Team training and support
    • Ongoing needs assessments
    • Continuing Education Opportunities
    • Onboarding
    • Ongoing clinical support
    • Regional and sales meeting training
    • Support webinar services available to sales reps and continue to develop skills

  • Design and manage training and development programs based on the needs of Tobii Dynavox customers (internal and external)
    • Coordinate new employee training program (with Human Resources)
    • Keep up to date with developments in training by reading relevant journals, attending meetings and relevant courses
    • Research and implement new and innovative way to deliver web-based training
    • Understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages
    • Manage and coordinate all Implementation Workshops
    • Familiarity with traditional and modern training methods (mentoring, coaching, on the job or classroom training, e learning, workshops and simulations)
    • Training materials development including manuals, tutorials and videos
    • Discovery Labs
    • Certification Program
    • Identify and develop additional revenue generating opportunities

  • Training consultation including (but not limited to):
    • Helping managers and trainers solve specific training problems for Tobii Dynavox customers
    • Customer consultation
    • New product development
    • Customer support team questions
    • Technical Support questions
    • Funding questions

  • Manage ASHA CEU program to ensure that compliance is met with all ASHA standards
    • Support Sales Reps to deliver ASHA CEU events in their territories.
    • Collaborate with outside agencies to deliver cooperative CEU offerings.

LEADERSHIP / TRAINING MANAGEMENT EXPERIENCE:

  • Proven work experience as a training manager of remote team
  • Track record in designing and executing successful training programs
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
  • Excellent communication and leadership skills
  • Ability to plan, multi-task and manage time effectively
  • Strong report writing and record keeping ability

CERTIFICATIONS/LICENSE REQUIREMENTS:

  • BS degree required along with or related experience in Special Education or Speech Language Pathology
  • Master’s degree preferred
  • 3 Years of classroom or clinical experience

COMMUNICATION SKILLS:

  • Ability to communicate in a clear and precise manner through direct and indirect contact methods
  • Strong verbal, written, and virtual communication skills
  • Advanced listening and presentation skills

COMPUTER SKILLS:

  • MS Office and databases

OTHER SKILLS/REQUIREMENTS:

  • Flexibility
  • Customer service
  • Program administration
  • Goal/task management
  • Interpersonal communication
  • Independent problem solving
  • Multimodal training and education
  • Repointing and collaboration with the larger team
  • Relating to and engaging with the team/public/consumers
  • Comprehend new material and subject matter quickly
  • Facilitate group discussions or meetings
  • Motivating/encouraging others
  • Ability to plan, multi-task and manage time effectively
  • Must be willing & able to travel as needed –50%
  • Must be able to work in other locations (based out of Pittsburgh)
  • Ability to keep up in a fast-paced and ever evolving work setting

PHYSICAL REQUIREMENTS:

  • Required to sit for extended periods of time
  • Lift and/or move up to 25 pounds

WORK ENVIRONMENT REQUIREMENTS:

  • Ability to work with interruptions
  • Enduring long hours/hours beyond usual work week

To be successful in this role and at Tobii Dynavox you need to be customer focused and interpersonal while collaborating and working with a team. You must be able to multitask in a fast-paced environment.

All our jobs at Tobii Dynavox are about innovation, passion and not the least - making things real.

Working at Tobii Dynavox:

Working at Tobii is like being in the heart of innovation. Here you get to work on cool creative projects, together with passionate colleagues from all around the world.


Our technology brings a voice to people with speech impairments, it helps us understand human behavior and it is revolutionizing the way we interact with technology.

If you want to build a company rather than just work for one. If you take pride in honest, hard work and want to perform freely in an open environment where you can be yourself, you will feel right at home.

Tobii
- It’s all about passion, innovation and making things real –

Learn more about what we do by visiting our Youtube channel

EOE/AA Women/Minorities/Veterans/Disabled

Working at Tobii

At Tobii we love what we do - we work hard, play hard, and make every day exciting.

Learn more about what we do by viewing this short video Tobii in 3 minutes.