Enhancing Older Users’ Experience Through Icon Metaphor Design in Digital Payment Systems: An Eye-Tracking Study
Digital payment systems present usability challenges for older adults, and metaphorical icons may facilitate their learning and use of these systems. This study investigated how graphic and textual metaphors affect older users' understanding of action and knowledge icons in payment interfaces. Behavioral experiments combined with eye-tracking measurements were utilized. The findings suggest that employing appearance-resembling metaphor and metaphorical labels for action icons can significantly enhance icon readability, reduce cognitive load and uncertain...