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1. Visualize
Identify differences and commonalities in attention between experts and non-experts. Combine eye tracking with interviews to get a deeper understanding of reasons and motivations.
Operations and maintenance
Maintain high standards company-wide with eye tracking
With attention insights, you can reveal how experienced employees interact with and maintain equipment, allowing you to easily share knowledge throughout your workforce. This also helps you keep equipment in action for longer while reducing the frequency of accidents and damages.
Visualizing operational excellence
Eye tracking uncovers the critical attention patterns that shape how technicians learn, troubleshoot, and maintain complex systems — enhancing safety, speed, and operational reliability.
- 71%
of maintenance errors are caused by
missed steps or misidentified components. - 64%
of training programs rely on observation
and checklists, which may miss subtle
performance gaps. - 60%
of operational downtime is linked to human
error during routine checks and repairs.
Eye tracking helps you solve
Training difficulties
Solves training challenges by revealing how experts think, focus, and act.
- Operation and maintenance experts struggle to explain details of their work.
- You want to visualize the difference between new and skilled employees.
- Your advanced staff are spending more time training and not on regular tasks.
Equipment downtime
Reduces downtime by revealing attention lapses that lead to missed issues.
- Machinery downtime is high due to poor maintenance techniques.
- Small faults aren’t being noticed and fixed early, leading to bigger problems later on.
Accidents
Improves safety by uncovering distractions or hesitations which contribute to workplace accidents.
- You want to reduce the number of accidents in your operation.
- Tasks like forklift or crane driving require higher standards of situational awareness.
- Machinery is getting damaged due to negligence.
With eye tracking you can
Identify patterns
Use attention data to help you see the visual patterns of experienced workers enabling better skills transfer.
Visualize techniques
Learn from the gaze patterns of experts helps to reduce human error in daily operations.
Improve processes
Help identify the best process for operation and maintenance.
Verify correct behavior
Use eye tracking as an assessment tool to verify correct visual behavior.
How eye tracking works
2. Standardize
Use eye tracking data and interview answers to create standard operating procedures that are efficient and effective.
3. Improve
Enhance the training process to save cost and time. Standardized data can be used for education, work instructions, and onboarding resources.
Our technology and expertise for maintenance training
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Wearable eye tracking
Built to be lightweight and unobtrusive, our wearable eye tracker is perfect for conducting studies on the factory floor and in training scenarios. The wide-angle scene camera shows you exactly what your employees see and do while working without disrupting their natural behavior.
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Research consultancy service
Our research consultancy service has the tools and resources to help you to design and run studies that improve your maintenance and operations. Our team help improve efficiency and effectiveness in your training methods by using powerful video documentation of real operator behavior.
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Unlocking the hidden skills of your employees
A sample report of eye tracking insights for specialist workplaces
We believe that the only way to understand and articulate
hidden skills is by capturing and analyzing attention.
Download our sample report to see the insights and
visualizations available with an eye tracking study.
Discover how eye tracking improves training
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Customer stories
Tokio Marine - using eye tracking to help customers prevent accidents
Tokio Marine & Nichido Fire Insurance Co., Ltd conducted an eye tracking study to determine what behaviors were causing accidents at customers' factories.
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Customer stories
West Japan Railway improves conductor training and passenger safety
West Japan Railway used eye tracking technology with the aim of improving conductor training and increasing passenger safety. The insights it revealed were used to improve training methods for conductors.
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blog
Improve workplace safety with eye tracking
Identify risks in work environments and improve employees' situational awareness.
Contact us
Our team are experienced in applying technology and research expertise for effective eye tracking studies.
Let’s talk about how your study might look.