Question 1

How do you analyze data captured with Tobii Pro Glasses 3?

Accepted Answer

For more advance or academic research, you can analyze data from the glasses with our platform Tobii Pro Lab Analyzer. Here, you can replay the videos, see where participants looked, and analyze the data in detail. There are several ways to analyze your data, such as using "Areas of interest", "Time of Interest", and by marking certain events. It is also possible to compare results across recordings and export this data for further analysis, either using statistics (quantitative) or exploring patterns (qualitative) in other software.

Question 2

Can I create heat maps?  How does it work?

Accepted Answer

You can create heat maps based on Tobii Pro Glasses 3 recordings in Tobii Pro Lab. To generate the heat maps, you first need to map the gaze data from the recording to a snapshot. A snapshot is a still image taken from the part of the recording you wish to show in the heat map. Then you will generate a heat map on this static image using "Assisted Mapping".

Question 3

How long will it take to create the heat maps?

Accepted Answer

It depends on the length of the video to be mapped. If you use our supportive function "Assisted Mapping" then it usually takes one minute to map 1 minute of recording. The mapping also requires a high-quality snapshot on which to map the data.

Question 4

What is the appropriate sample size for my project?

Accepted Answer

It depends whether you are running a qualitative or a quantitative study. We recommend a sample of 6-10 participants for a qualitative study and a sample of 20-30 participants for a quantitative study. If the purpose is to publish the results, a sample size calculation is required to make sure the design and sample size has a chance to provide significant results. In our Tobii Online Training course you will get personal (online) training tailored for your specific use case, which will guide you to an efficient and cost-effective study set-up.

Question 5

Which sampling rate of the Tobii Pro Glasses 3 shall I choose for my use case?

Accepted Answer

The ideal sampling frequency depends on your research question. For studies focusing on fixations (where participants look for a certain duration), 50Hz can be sufficient. However, if you want to capture faster eye movements (like saccades or smooth pursuit), a sampling rate of 100Hz is recommended.

Question 6

How long does the battery last?

Accepted Answer

With a full battery you can make recordings of up to 90 minutes. There are three batteries in the set. If you need to make recordings longer than 90 minutes, please consider using an additional power bank.

Question 7

My participants will be wearing regular glasses. Can they still use Tobii Pro Glasses?

Accepted Answer

No, your participants cannot use their own glasses underneath Tobii Pro Glasses 3. Instead, we offer a range of corrective lenses , which can be attached to the Tobii Pro Glasses 3.

Question 8

Can I disable the audio on the glasses recordings?

Accepted Answer

Yes, you can do it before you start recording using the Tobii Pro Glasses 3 Controller Software. Note that once the audio has been turned off, the audio for the recording cannot be recovered later.

Question 9

What are the system requirements of Tobii Pro Lab?

Accepted Answer

Please visit our Tobii Pro Lab product page to find the system requirements.

Question 10

Is Tobii software compatible with Mac?

Accepted Answer

Tobii Pro Lab is not compatible with Mac.

Question 11

Do you provide training and support?

Accepted Answer

Tobii offers additional services to help you become successful with our products. Training Tobii Academy (complimentary service): Our e-learning platform with a wide range of courses on eye tracking and related topics and is included with your purchase and accessible through our customer portal Tobii Connect. On-site Training (paid service): A one-day on-site program that covers all the essentials of eye tracking technology and best practices. This training includes a hands-on session to apply the knowledge gained. Online Training (paid service): Personalized online training with expert-led instruction and guidance for you to effectively succeed in your eye tracking research project. Tobii Access an Expert (paid service): A one-hour consultation with one of our experts tailored to your specific questions and needs. Learn more about all our courses and services. Support The Tobii Customer Care Service is included with your purchase and is available to all users of active Tobii assets. In addition, on Tobii Connect you will find helpful articles, e-learning, and support documents to further assist you.

Question 12

Is it mandatory to to use Glasses Explore with Tobii Glasses X?

Accepted Answer

Yes, data is automatically transferred to cloud storage when using Tobii Glasses X. You must have an active subscription to our cloud-based software Glasses Explore.

Question 13

How do you analyze data captured with the glasses?

Accepted Answer

You can use Glasses Explore software, to analyze the data from the glasses recordings. With this user-friendly interface, you’ll learn to find patterns, interpret gaze data, and share insights efficiently. The powerful tagging features on the timeline and the side-by-side comparison features makes it perfect for human performance analysis, decision-making, productivity testing and consumer and UX research. For deeper analysis for research purposes, analysis can also be performed in Tobii Pro Lab. With native support for importing data directly from Glasses Explore it is easy to import directly into projects in Tobii Pro Lab.

Question 14

What is included in the Tobii Glasses X carry case? Is there space to store a phone?

Accepted Answer

A pair of Tobii Glasses X (head unit) USB cable, 1.2m long with a cable clip Head strap Cleaning cloth Getting started note (with QR code to support page and app) Safety and compliance note One clip-on nose piece to fit different nose shapes The carry case has space for storing your phone.

Question 15

Does Tobii provide phones for use with Tobii Glasses X? What phone models are supported?

Accepted Answer

You will need to use your own phone for use with Tobii Glasses X. We have official support for 3 Android models with the latest (or previous) Android OS release: Google Pixel 9 Samsung Galaxy S25 Samsung Galaxy A16 to A17 Other Android models will most likely also work, but we do not intend to include them in our testing and validation. We believe most customers will use a dedicated phone for data collection, rather than their personal device. We may consider supporting iPhone in the future, but we do not have any plans to do so at this time.

Question 16

What is the cloud security and compliance?

Accepted Answer

Glasses Explore and Tobii Discovery Hub adhere to compliance, standards and information security policies. Our cloud services are GDPR compliant. Glasses Explore is hosted on Amazon Web Services (AWS), and the AWS service we use is compliant to SOC-2 and ISO 27001, and Tobii is certified to ISO/IEC 27001:2013 on Information Security.

Question 17

Can I use a regular USB-C cable between the phone and Tobii Glasses X?

Accepted Answer

Yes, a standard USB-C cable will work. However, we recommend using the provided cable because it has been tested for compatibility and is designed to be flexible and comfortable for the user.

Question 18

Is audio also captured?

Accepted Answer

Yes, Tobii Glasses X records audio, stereo, 16bit, 48kHz, 128 kbits, and AAC encode. It is possible for the user to disable the recording audio if that is preferred.

Question 19

What is the scene camera resolution and Field of View (FOV)?

Accepted Answer

The device captures images at a resolution of 2560x1440 pixels at 30 frames per second, with a diagonal field of view of 132 degrees. When image stabilization is activated, the effective image size will be slightly reduced.

Question 20

How long does the battery last?

Accepted Answer

The battery life of Tobii Glasses X largely depends on the capacity of the phone's battery, and also on the use of connectivity 4G/5G/WiFi. It can achieve over 6 hours of continuous recording on a single charge, provided the phone is fully charged. With Google Pixel 9 and Galaxy S25 a power bank with wireless charging (Qi) can be used to extend battery time.

Question 21

My participants will be wearing regular glasses. Can they still use Tobii Glasses X?

Accepted Answer

No, your participants cannot use their own glasses underneath Tobii Glasses X. We will offer a range of corrective lenses from -6 to +3 diopters.

Question 22

What happens if the 4G/5G/WiFi network is not available when you record?

Accepted Answer

The recordings are stored locally on the phone until internet connectivity is available. When the network is available the recordings will be transferred to Glasses Explore.

Question 23

Do you provide training and support?

Accepted Answer

Tobii offers additional services to help you become successful with our products. Training Tobii Academy (complimentary service): Our e-learning platform with a wide range of courses on eye tracking and related topics and is included with your purchase and accessible through our customer portal Tobii Connect. On-site Training (paid service): A one-day on-site program that covers all the essentials of eye tracking technology and best practices. This training includes a hands-on session to apply the knowledge gained. Online Training (paid service): Personalized online training with expert-led instruction and guidance for you to effectively succeed in your eye tracking research project. Tobii Access an Expert (paid service): A one-hour consultation with one of our experts tailored to your specific questions and needs. Learn more about all our courses and services. Support The Tobii Customer Care service is included with your purchase and is available to all users of active Tobii assets. In addition, on Tobii Connect you will find helpful articles, e-learning, and support documents to further assist you.

Question 24

What eye tracking glasses should I choose for my research or business needs?

Accepted Answer

The right choice depends on your specific needs — whether it's understanding human behavior, improving user experiences, or streamlining industry processes. To make it easier, visit our Compare eye tracking glasses page and explore side-by-side insights to find the best fit for your needs.

Question 25

How can I find out the price of Tobii Pro Glasses 3?

Accepted Answer

If you’d like to see the prices for Tobii Pro Glasses 3 fill out the form at the bottom of the product page. One of our salespeople will be happy to contact you with a breakdown of our pricing structure.

Question 26

What are the payment methods and payment terms?

Accepted Answer

You can pay by bank transfer and 30 days payment terms from the reception of the invoice.

Question 27

What are the benefits/drawbacks of subscription/perpetual licenses for Tobii Pro Lab?  What is the difference between both?

Accepted Answer

A 12-month subscription includes software updates and must be reviewed every year to be ensure full software access. A perpetual license grants a lifetime access to Tobii Pro Lab, but software updates are included in the first year only. After that, an additional fee applies.

Question 28

What are the delivery times to my location?

Accepted Answer

Delivery within Europe is generally one week after shipment and two weeks for the rest of the world.

Question 29

What is the cloud security and compliance?

Accepted Answer

Your data is protected using strong, industry-standard security practices. All data is encrypted both in transit and at rest. It is stored in secure, fault-tolerant data centers with backup and recovery in place. You retain control over your data through role-based access controls for users and projects. Glasses Explore and Tobii Discovery Hub adhere to compliance standards. We’re fully GDPR compliant giving users full control over their personal data, including the ability to request deletion at any time. This ensures that your data is managed securely and in accordance with European regulations. Glasses Explore is hosted on Amazon Web Services (AWS), which is certified for SOC 2 and ISO 27001. Tobii is certified to ISO/IEC 27001:2022 for information security.

Question 30

Do your products have a warranty? If yes, for how long?

Accepted Answer

Yes, the standard warranty for every purchased hardware product is 24 months. The warranty can be extended for an additional fee if requested. Find out more about our warranty and service offering.

Eye tracking glasses

Tobii Pro Glasses 3

How do you analyze data captured with Tobii Pro Glasses 3?

Can I create heat maps? How does it work?

How long will it take to create the heat maps?

What is the appropriate sample size for my project?

Which sampling rate of the Tobii Pro Glasses 3 shall I choose for my use case?

How long does the battery last?

My participants will be wearing regular glasses. Can they still use Tobii Pro Glasses?

Can I disable the audio on the glasses recordings?

What are the system requirements of Tobii Pro Lab?

Is Tobii software compatible with Mac?

Do you provide training and support?

Tobii Glasses X

Is it mandatory to to use Glasses Explore with Tobii Glasses X?

How do you analyze data captured with the glasses?

What is included in the Tobii Glasses X carry case? Is there space to store a phone?

Does Tobii provide phones for use with Tobii Glasses X? What phone models are supported?

What is the cloud security and compliance?

Can I use a regular USB-C cable between the phone and Tobii Glasses X?

Is audio also captured?

What is the scene camera resolution and Field of View (FOV)?

How long does the battery last?

My participants will be wearing regular glasses. Can they still use Tobii Glasses X?

What happens if the 4G/5G/WiFi network is not available when you record?

Do you provide training and support?

General / purchase

What eye tracking glasses should I choose for my research or business needs?

How can I find out the price of Tobii Pro Glasses 3?

What are the payment methods and payment terms?

What are the benefits/drawbacks of subscription/perpetual licenses for Tobii Pro Lab?  What is the difference between both?

What are the delivery times to my location?

What is the cloud security and compliance?

Do your products have a warranty? If yes, for how long?

Need more information?

Eye tracking glasses

Tobii Pro Glasses 3

How do you analyze data captured with Tobii Pro Glasses 3?

Can I create heat maps? How does it work?

How long will it take to create the heat maps?

What is the appropriate sample size for my project?

Which sampling rate of the Tobii Pro Glasses 3 shall I choose for my use case?

How long does the battery last?

My participants will be wearing regular glasses. Can they still use Tobii Pro Glasses?

Can I disable the audio on the glasses recordings?

What are the system requirements of Tobii Pro Lab?

Is Tobii software compatible with Mac?

Do you provide training and support?

Tobii Glasses X

Is it mandatory to to use Glasses Explore with Tobii Glasses X?

How do you analyze data captured with the glasses?

What is included in the Tobii Glasses X carry case? Is there space to store a phone?

Does Tobii provide phones for use with Tobii Glasses X? What phone models are supported?

What is the cloud security and compliance?

Can I use a regular USB-C cable between the phone and Tobii Glasses X?

Is audio also captured?

What is the scene camera resolution and Field of View (FOV)?

How long does the battery last?

My participants will be wearing regular glasses. Can they still use Tobii Glasses X?

What happens if the 4G/5G/WiFi network is not available when you record?

Do you provide training and support?

General / purchase

What eye tracking glasses should I choose for my research or business needs?

How can I find out the price of Tobii Pro Glasses 3?

What are the payment methods and payment terms?

What are the benefits/drawbacks of subscription/perpetual licenses for Tobii Pro Lab? What is the difference between both?

What are the delivery times to my location?

What is the cloud security and compliance?

Do your products have a warranty? If yes, for how long?

Need more information?

How long does the battery last? 

What are the benefits/drawbacks of subscription/perpetual licenses for Tobii Pro Lab?  What is the difference between both?