Frequently asked questions

To generate heat maps from a Tobii Pro Glasses' recording, you first need to map the gaze data from the recording to a snapshot taken of the part of the recording that you wish to map. Then you will generate a dynamic heat map on this static image using "Assisted Mapping". 

It depends on the length of the video to be mapped. If you use our supportive function "Assisted Mapping" then it usually takes one minute to map 1 minute of recording. The mapping also requires a high-quality snapshot on which to map the data. 

It depends whether you are running a qualitative or a quantitative study. We recommend a sample of 6-10 participants for a qualitative study and a sample of 20-30 participants for a quantitative study. If the purpose is to publish the results, a sample size calculation is required to make sure the design and sample size has a chance to provide significant results. 

 In our Tobii Getting Started Program you will get personal (online) training tailored for your specific use case, which will guide you to an efficient and cost-effective study set-up. 

The ideal sampling frequency depends on your research question. For studies focusing on fixations (where participants look for a certain duration), 50Hz can be sufficient. However, if you want to capture faster eye movements (like saccades or smooth pursuit), a sampling rate of 100Hz is recommended. 

With a full battery you can make recordings of up to 90 minutes. There are three batteries in the set. If you need to make recordings longer than 90 minutes, please consider using an additional power bank. 

No, your participants cannot use their own glasses underneath the Tobii Pro Glasses 3. Instead, we offer a range of corrective lenses , which can be attached to the Tobii Pro Glasses 3.

Yes, you can do it before you start recording using the Tobii Pro Glasses 3 Controller Software. Note that once the audio has been turned off, the audio for the recording cannot be recovered later. 

Please visit our Tobii Pro Lab product page to find the system requirements.

Tobii Pro Lab is not compatible with Mac. 

Tobii offers additional services to help you become successful with our products. 

Training 

Tobii Academy (complimentary service): Our e-learning platform with a wide range of courses on eye tracking and related topics and is included with your purchase and accessible through our customer portal Tobii Connect. 

Tobii Getting Started Program (paid service): Personalized online training that introduces eye tracking technology and ensures your first study is optimized. 

Tobii Comprehensive Training (paid service): A one-day on-site program that covers all the essentials of eye tracking technology and best practices. This training includes a hands-on session to apply the knowledge gained. 

Tobii Access an Expert (paid service): A one-hour consultation with one of our experts tailored to your specific questions and needs. 

Learn more about all our courses and services.

Support 

The Tobii Customer Care service is included with your purchase and is available to all users of active Tobii assets. In addition, on Tobii Connect you will find helpful articles, e-learning, and support documents to further assist you.  

You can pay by bank transfer and 30 days payment terms from the reception of the invoice. 

A 12-month subscription includes software updates and must be reviewed every year to be ensure full software access.

A perpetual license grants a lifetime access to Tobii Pro Lab, but software updates are included in the first year only. After that, an additional fee applies.

Delivery within Europe is generally one week after shipment and two weeks for the rest of the world. 

Yes, you can check our GDPR compliance in our Data Transparency Policy. Your data from Tobii Pro Glasses 3 is stored locally on the SD card. This data and any participant data are neither uploaded to the cloud nor transferred to Tobii. 

Please, note that the only anonymous data that Tobii collects is on the use of our software platforms (e.g., information about crashes, use of certain features) so that we can continue improving them for you.

Yes, the standard warranty for every purchased hardware product is 24 months. The warranty can be extended for an additional fee if requested.  

Find out more about our warranty and service offering.