Medical device usability and human factors
Eye tracking for healthcare research and innovation

Medical device usability and human factors

Designing safe and effective medical devices requires more than knowing whether users complete a task. Eye tracking adds objective visual attention data to usability and human factors studies, helping teams understand what intended users notice, overlook, search for or see too late when interacting with devices, interfaces and instructions. 

See devices through users' eyes

In medical device development, critical information can be available but still not seen at the right moment.  

Warnings, alarms, labels, displays, controls, instructions for use (IFUs) and device-related interfaces all compete for user attention. Eye tracking helps teams understand how people visually interact with these elements during realistic tasks, adding a deeper layer of evidence to existing usability and human factors methods.

See devices through users' eyes

Gain deeper human factors insights

Eye tracking can be added to formative and summative usability studies alongside behavioral observation, task success and error analysis, interviews, and think-aloud methods. 

It helps teams determine whether users viewed critical information, where they searched and what they saw before an action or use error occurred.  

These insights can inform design decisions, root-cause analysis discussions, and use-related risk analysis. 

Gain deeper human factors insights

Benefits

Benefits

Where eye tracking adds value 

Eye tracking reveals where users focus their attention, helping improve the safety and usability of medical devices.

  • Device interfaces

    Evaluate whether users notice and interpret key controls, readings, device states and feedback at the right moment.  

  • Warnings & alarms

    Determine whether safety-critical information is seen, missed or noticed too late during realistic use.

  • IFUs and labeling

    Assess whether users can find, understand, and follow information needed for safe and effective use.

  • Healthcare workflows

    Study how users divide attention across devices, screens, patients, signage, alarms and tasks.

Compare methods

Compare

Beyond observation: see what users actually noticed

Traditional usability methods show what users do; eye tracking reveals what they see.

Traditional usability methods

  • Task success and errors

    Measures outcomes, difficulties and use error. 

  • Interviews and think-aloud

    Captures user feedback and reasoning.

  • Time on task

    Measures task efficiency.

  • Behavioral observation

    Document actions during use. 

  • Use-related risks

    Identifies potential safety issues.

  • Root-cause analysis 

    Investigates why difficulties or errors occur.

Eye tracking reveals

  • Attention to critical information

    Shows what users actually notice.

  • Visual search behavior

    Reveals how users searched for information.

  • Search behavior

    Identifies inefficient scanning.

  • Interface effectiveness

    Shows what attracts attention.

  • Differences between user groups

    Compares expert and novice focus.

  • Design improvement evidence

    Measures impact of design changes.

Use case

Use case spotlight

Seeing through nurses’ eyes in IV pump usability training

Researchers at the University of Massachusetts used wearable eye tracking in a high-fidelity clinical simulation to study how nurses interact with IV smart pumps during realistic clinical tasks.  

Gaze data showed which interface features drew attention, which were missed, and where the interfaces caused hesitation. Combined with nurse feedback, the study helped researchers compare how different pump designs supported nursing workflows. 

Features

Features

Eye tracking across the development journey 

Medical device development and human factors teams can use eye tracking from early concept research through formative evaluation, design iteration, and human factors validation.

  • Early research and concept testing  

    Explore how intended users interact with new concepts, prototypes, and workflows.

  • Formative usability studies 

    Identify attention-related issues early while designs can be refined. 

  • Design iteration 

    Evaluate whether changes to controls, displays, warnings, labeling or instructions improve visibility and task flow. 

  • Human factors validation 

    Add visual attention data to help investigate what users viewed, overlooked or searched for while performing critical tasks. 

  • Design verification and risk review 

    Assess whether design changes addressed attention-related issues and use the findings to inform use-related risk analysis. 

  • Post-study analysis 

    Compare attention patterns across intended-user groups, roles or experience levels to better understand performance differences. 

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